Patricia Cristina de Oliveira Alves

Patricia Cristina de Oliveira Alves has a diverse work experience in the field of customer operations and collections. Patricia Cristina began their career as a Coordinator of Collections at Localcred in 2008, where they managed collections strategies, set goals, provided training and feedback, and conducted quality monitoring. Patricia Cristina worked with both friendly vehicle and massified portfolios, as well as legal massified portfolios for a large financial institution. Patricia Cristina continued to develop their skills in collections management as a Coordinator of Collections at IntelServ Inteligência em Serviços from 2015 to 2016. In this role, they supervised a team of collectors, implemented coaching and training programs, and participated in recruitment and selection processes.

From 2016 to 2018, Patricia worked at Itapeva Recuperação de Créditos as a Consumer Coordinator. Patricia Cristina managed a network of offices, overseeing supervisors, coordinators, and managers. Patricia Cristina monitored collection operations, collaborated with management to improve processes and quality, and implemented various customer service channels.

In 2019, Patricia joined Warm Brasil - Relationship Center & BPO as a Collection Supervisor. Patricia Cristina managed a collection department, mentored new employees, and focused on delivering high-quality and efficient results. Patricia Cristina also maintained and negotiated payment agreements.

In 2020, Patricia worked at Luze Assessoria E Recuperacao De Ativos Financeiros as a Collection Supervisor, responsible for managing a team, achieving collection goals, and ensuring operational efficiency.

Currently, Patricia is working at Cobli as a Supervisor of Customer Operations, specifically focusing on delinquency. Patricia Cristina'srole includes overseeing accounts receivable and general collections, leading and developing a team, negotiating payment agreements, and implementing process improvements.

Patricia Cristina de Oliveira Alves attended Universidade Cruzeiro do Sul from 2008 to 2011, where they earned a degree in RELAÇÕES PÚBLICAS with a focus on Comunicação. In 2022, Patricia enrolled in Centro Universitário FMU | FIAM-FAAM, pursuing a Curso Superior de Tecnologia (CST) in Processos Gerenciais. The end year of their current education has not been provided.