Michael Reynolds

Michael Reynolds has a diverse work experience in the field of technical support and engineering. Michael started their career at Accenture in 2013, where they worked as a Systems Administrator, responsible for implementing and maintaining infrastructure systems supporting multiple call centers. Michael then transitioned into the role of Application Technical Support Specialist, where they ensured daily production operations and support processes were carried out smoothly.

In 2016, Michael joined NICE Ltd, where they held multiple positions over the years. Michael started as a Technical Support Engineer and later became a NICE Dedicated Support Engineer for CITIBANK Global Voice Operations. In these roles, they provided technical support and resolved issues related to NICE products and services. Their role also involved facilitating regular interactions with internal and external teams, including COD, CCM, and vendor contacts.

Most recently, Michael joined Cobwebs Technologies in 2021 as a Support Engineer, where they continue to utilize their technical expertise and skills in assisting customers with their support needs.

Michael Reynolds completed their Bachelor of Science (BS) degree in Computer and Information Sciences and Support Services from Our Lady of the Lake University. Michael attended the university from 2010 to 2013. In addition, Michael obtained a Comp TIA A+ certification in March 2014. The institution where they obtained this certification is unknown.