Hemina Joy Fernando

Hemina Joy Fernando is an experienced sales and account manager currently serving as the Sales Manager and Key Account Manager at Cochlear since May 2021, focusing on business development and market growth of implantable hearing solutions. Prior to this role, Hemina worked as a Customer Services Specialist at Cochlear, optimizing customer service operations. An Operations Management Intern at Johnson & Johnson in 2020 allowed for hands-on experience in evaluating KPIs and improving customer service performance metrics. Hemina's career began at Capgemini as a Senior Analyst, where responsibilities included ETL development and BI for multinational clients. Educational qualifications include an MBA from IIT Bombay and a Bachelor's Degree in Computer Science Engineering from Anna University Chennai.