Stefan Iwanchuk is a seasoned leader in customer experience and operations, currently serving as the Director of Recipient Customer Service at Cochlear since October 2025. Prior to this role, Stefan held the position of Director of Customer Experience for North America at Gates Corporation from June 2022 to October 2025 and served as Director of Customer Experience at Feals, where significant improvements in customer service processes were achieved. Stefan's extensive experience includes various leadership roles at University of Phoenix, contributing to enhanced student retention and operational effectiveness. Additionally, Stefan has provided strategic consulting as a member of the Board of Directors at GBM6, aiding in business development and organizational leadership. Stefan holds a Bachelor of Arts in Journalism and Art History from Arizona State University and an MBA from the University of Phoenix.
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