Victoria Garcia

Victoria Garcia, CLMS, has had an extensive work experience in various roles and industries. Victoria began their career as an Assistant Buyer/Manager at Uniformity from November 2006 to January 2008, where they played a vital role in the seamless transition of the business acquisition. Victoria'sinsights were valued and utilized throughout the company to adapt to the ever-changing retail industry.

In January 2008, Victoria joined GEICO as a Licensed Insurance Agent, where they demonstrated a consistently positive attitude towards customers and colleagues. Victoria worked effectively with a sales team to meet and exceed personal sales quotas.

From November 2008 to July 2016, Victoria worked at Hairsay, starting as an Operations Coordinator and eventually becoming the Director of Operations. In their role as Operations Coordinator, they managed multiple priorities and deadlines while providing exceptional guest experiences. Victoria played a pivotal role in building the brand image through social media content and email campaigns, resulting in a significant growth of the business. As the Director of Operations, they spearheaded the procurement and integration of Phorest (SaaS) for business operations, resulting in increased team-wide productivity. Victoria also introduced a customer experience optimization program that significantly improved guest satisfaction scores and increased guest loyalty.

Since January 2023, Victoria has been working at Cocoon in a support role.

Victoria Garcia, CLMS has a diverse educational background in UX Design and Agile & Scrum. In 2021, they enrolled in Coursera and completed the Google UX Design Professional Certificate, a program focused on UX Design. Victoria furthered their expertise in UX Design by obtaining certifications such as "Foundations of User Experience (UX) Design" in November 2021, "Start the UX Design Process: Empathize, Define, and Ideate" in December 2021, and "Build Wireframes and Low-Fidelity Prototypes" in January 2022, all from Coursera.

In 2022, Victoria pursued another program called the Agile MBA at The Job Hackers, specializing in Agile & Scrum. This course provided their with knowledge and skills related to project management methodologies.

While the exact duration is unspecified, Victoria also holds an Associate of Arts and Sciences (AAS) degree from Nassau Community College.

Overall, Victoria Garcia, CLMS has focused their education on developing expertise in UX Design and project management methodologies like Agile & Scrum.