Victoria M.

Victoria M. has worked in a variety of customer service roles since 2015. From 2015 to 2018, they were a Customer Service Representative at SAA INTERNATIONAL ASSISTANCE and an International Project Manager at Always Assistance. In 2018, they became a Costumer Service Specialist at sivasdescalzo and, in 2019, a Consumer Experience Executive at ASICS EMEA. Victoria is currently working as a Customer Success Team Manager at COCUNAT, where they are responsible for ensuring customers have a great experience and is head of the Customer Success Team. Victoria also works to fix issues before they happen, creates customer support and experience quality reports, and collects feedback on Cocunat's products.

Victoria M. completed a degree in Publicidad y Relaciones Públicas from Universidad de Valladolid from 2006 to 2011, with a focus on Relaciones públicas, publicidad y comunicación aplicada. In 2020 and 2021, they completed a TEAM LEADERSHIP- Liderazgo de equipos de Trabajo from Grup cief, with a focus on Management. Victoria also completed an Intensive English course by Vaughan from Universidad Méndez Pelayo, Santander, Spagna.