Praveen Sivapalan

Praveen Sivapalan is a highly experienced IT professional with a background in Service Delivery Management and support roles, currently serving as a Service Delivery Manager at CodeBlue New Zealand since June 2021. Previous positions include Service Desk Engineer, Service Coordinator, and Trainer at Westbourne I.T. Global Services, and similar roles at Kite Pharma and Gilead Sciences. Praveen specializes in hardware and software troubleshooting, customer service improvement, and cross-team collaboration. Proficient in a variety of systems and tools such as Microsoft 365, Azure Active Directory, JIRA, and Kaseya VSA, Praveen's technical expertise is complemented by a Bachelor of Arts in Mass Communication/Media Studies from The University of Waikato.