Alexandra Houghton

Alexandra Houghton has extensive work experience in customer success and regional operations management. From May 2020 to the present, they have worked as a Customer Success Manager at COFENSE. In this role, they are responsible for ensuring customer satisfaction and supporting the success of the organization's clients.

Prior to joining COFENSE, Alexandra worked at Thryv from August 1992 to October 2019. During their time there, they held the position of Regional Operations Manager. In this role, they provided leadership and support to Sales Managers and Senior Leadership, ensuring a fair, ethical, and productive environment. Alexandra proactively identified trends and developed solutions, conducted training to improve processes, and successfully reduced claims while increasing productivity. Alexandra utilized Sales Force reporting to maximize efficiency in a fast-paced call center and consistently met deadlines.

Alexandra Houghton studied at Louisiana State University, where they obtained a Bachelor's degree in Broadcast Journalism in 1992.