Christophe Bouillard

Christophe Bouillard has over two decades of experience at Cofidis, currently serving as Chef de Service "Expérience Client, Gouvernance & Satisfaction Client," leading initiatives focused on enhancing customer experience and satisfaction. Previously, roles included Chef de Service e-Business and Responsable de domaine Méthodes, Organisation & Service Client, where contributions included the implementation of online services, document workflow automation, and the development of user-friendly digital platforms. In addition to work at Cofidis, Christophe Bouillard has been an Activateur d'expertises en ligne at Easy Video Creations since 2018, providing training in video storytelling and design. As an author, Christophe Bouillard published a book on effective communication in 2015 and has shared expertise as a speaker at various educational institutions, particularly in multimedia and marketing communication. Educational qualifications include a DESS in Ingénierie Pédagogique Multimédia and a MIAGE in Informatique and Business Management from the Université Scientifique et Technique de Lille.