Gert S.

Gert S. has extensive experience in technical support and team management, currently serving as Team Lead Product Support at Cognigy since August 2021. Prior to this role, Gert S. worked at Sitel from March 2007 to August 2021, where responsibilities included Team Manager for Technical Support and 1st/2nd Level Product Engineer, focusing on escalations, quality assurance, and training. Earlier experience includes serving as a 2nd Level Technical Support agent at ClientLogic from October 2004 to March 2007, providing specialized support for Printers, including quality assurance and training for Dutch-speaking teams.