Ian Laffey

Ian Laffey's work experience includes:

- Currently working at Cognigy as a Product Support Engineer since September 2022.

- Previously worked at Dropbox as a Product Support Specialist from November 2021 to August 2022.

- Worked at SAP as a Senior Enterprise Advisor from May 2020 to March 2021, where they served as the primary point of contact for assigned customers and collaborated with them to create goal-based engagement plans.

- Worked at Dropbox as a Tier 2 Support Analyst from February 2019 to September 2019, providing in-depth knowledge and support for the Dropbox Desktop application to users.

- Worked at TrueCommerce UK as an IT Support Analyst from May 2017 to October 2018, providing technical support, trouble-shooting front-end validation, and training clients on portal functionality.

- Worked at SPAR Group as a Supervisor from June 2015 to April 2017, handling in-store stock and compliance duties, implementing company policies, and coaching and training staff members.

- Worked at SUPERVALU as a Sales Assistant from June 2008 to June 2015, performing cashier duties, stock control, and maintenance work, and also working as a butcher responsible for fresh food counter operations.

Ian Laffey completed their Bachelor of Science (Honours) degree in Computing at the National College of Ireland from 2016 to 2020. Ian also obtained several additional certifications, including DevOps Foundations: Monitoring and Observability, DevOps Foundations, DevOps Foundations: Continuous Delivery/Continuous Integration, Cognigy Academy | Cognigy.AI Certified Specialist, Cognigy Academy | Cognigy.AI Foundation Course, Cognigy Academy | Conversation Design Course, Learning Cloud Computing: Core Concepts, and Cloud Computing Careers and Certifications: First Steps. These certifications were obtained from various institutions such as LinkedIn and Cognigy, with the most recent certification obtained in June 2023.