Mori Gross has extensive experience in professional services and customer support, currently serving as a Professional Services Engineer at Cognyte since December 2017. Previously, Mori held the position of Customer Service Manager at Rotem Control and Management Ltd from July 2012 to December 2017, where responsibilities included resolving issues efficiently and integrating marketing requests with R&D objectives. Prior roles include Software QA Engineer, focusing on testing RT Embedded and computer software, developing testing documentation, and utilizing automation knowledge to enhance testing processes. Mori Gross holds a Bachelor of Science (BSc) in Marine Biology and Biotechnology from Ben-Gurion University of the Negev, earned between 2008 and 2011.