Cogworx
Douglas Maitland is the Service Design Director and Co-Founder of Cogworx, a consultancy specializing in user-centered, research-led design for digital products and services. Since December 2016, Douglas has been instrumental in driving the end-to-end research, design, and development processes across various sectors, including public and private organizations. Notable projects include the Reply to a Jury Summons service for HM Courts & Tribunals Service, user-centered design services for UK Export Finance, and modernized services for the UK Ministry of Defence. With a solid background in UX and service design, Douglas has previously held leadership roles at Creative Jar, Cafecreate, and Denton Corker Marshall, after earning a Bachelor's Degree in Product Design from The Glasgow School of Art.
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Cogworx
Cogworx is a Service Design consultancy that works with organisations to create digital services that deliver positive impact.