Susan Ganira

Susan Ganira has over 15 years of work experience in various roles. Susan is currently serving as the Team Lead for Customer Service at Mara since June 2022. Prior to this, they worked at Savannah Cement Limited from January 2020 to July 2022 as the Customer Experience Coordinator, where they were responsible for enhancing customer satisfaction, improving customer interactions, and mapping customer journeys. From December 2017 to December 2019, they worked as a Customer Experience Executive at Savannah Cement, focusing on delivering exceptional customer experience and ensuring prompt resolution of inquiries and complaints. Earlier in their career, they worked at KCB Bank Group in roles such as Operations Manager, Assistant Operations Manager, and Graduate Management Trainee from 2007 to 2016.

Susan Ganira obtained their Bachelor of Science (BSc) degree in Mathematics and Statistics from Jomo Kenyatta University of Agriculture and Technology. Currently, there is no information available about any additional certifications or further education.