Elena Shimantsova

Elena Shimantsova is a Senior User Experience Researcher at CoinsPaid, leading projects to enhance customer experiences and optimize processes within the crypto payments ecosystem. With extensive experience as a Freelance Consultant & Researcher and prior roles at Alfa-Bank and Sberbank, Elena has delivered valuable insights through user research, audits, and redesigns, resulting in improved customer acquisition and satisfaction. Elena's background also includes data analysis at Rosbank and project management in constructing financial institutions, complemented by a Master’s degree in Information Technologies and Business Informatics from Novosibirsk State Technical University and UX analytics training from Bang Bang Education and Geek Brains.