Eder Henriquez

Eder Henriquez has a diverse work experience spanning different companies and roles. Eder started their most recent position in December 2020 as a Portfolio Manager at Colektia, where they are responsible for designing strategies, monitoring and adjusting management strategies, and defining and tracking key performance indicators (KPIs).

Before that, Eder worked at Kobranzas S.A.C from 2017 to 2020 as a Chief Portfolio Management Officer. In this role, they managed nationwide collection activities for various financial products and services offered by major banks and financial institutions in Peru. Their responsibilities included analyzing and segmenting the portfolio, distributing and assigning tasks, developing strategies and work plans, preparing reports for clients, and training call center and field staff on product knowledge and strategy reinforcement.

Prior to Kobranzas S.A.C, Eder served as a Supervisor of Accounts at Grupo Recupera Oficial for a brief period in 2017. Their responsibilities included designing differentiated strategies based on delinquency, product, score, region, and management channel, analyzing and segmenting the portfolio, distributing and assigning tasks, developing strategies and work plans, preparing reports for clients, and providing supervision and guidance to field staff.

In 2016, Eder worked as a Supervisor of Accounts at ATC MULTISERVICIOS BPO Y CONTACT CENTER. Eder was responsible for managing the service portfolio of Banco Pichincha and Dinners Club. Their tasks included analyzing and segmenting the portfolio, distributing and assigning tasks, developing strategies and work plans, preparing reports for clients, and training call center and field staff on product knowledge and strategy reinforcement.

Eder's earliest known position was as a Coordinator of Operations at Isoluciones Integrales from 2013 to 2015. In this role, they handled and reported on performance indicators and managerial reports at a national level. Eder analyzed the intensity of management, contactability reports, service coverage control, and system incidents tracking. Additionally, they created reports on attendance, tardiness, vacations, and absences to detail their impact on production. Eder also provided training to newly hired managers and supervisors on company objectives and the use of work tools.

Overall, Eder Henriquez has a strong background in portfolio management, collection activities, strategy development, and staff supervision. Eder has experience in the financial sector, specifically dealing with banks and financial institutions.

Eder Henriquez attended Universidad César Vallejo from 2014 to 2016, where they pursued a degree in Contabilidad (Accounting). However, they did not complete the program and is considered "trunco," meaning unfinished or incomplete.