Karen Sue

Karen Sue serves as the Head of Workplace Experience and Support at Coles Group since September 2022, overseeing technology customer services across various sectors including corporate and retail. Prior experience includes roles at AGL Australia, where responsibilities included managing Employee Technologies and Technology Operations, as well as leading IT Service Management and ITIL processes. Additional experience encompasses positions at Transurban, Mondelēz International, TelstraClear, and Mastercard, focusing on service delivery, end-user experience, and incident management across diverse technology environments. Karen Sue's educational background includes a short course in Cybersecurity Risk and Strategy from RMIT University and completion of the Prosci Certification Program.