Paola Ramirez

Paola Ramirez is an accomplished professional currently serving as Productivity Engineer and Customer Service and Logistics Specialist at Colgate-Palmolive since December 2019. In these roles, Paola leads projects and metrics in customer service by digitizing processes to reduce response times and improve action plans, while also developing strategies for closer engagement with suppliers and clients. Additionally, Paola has managed the implementation of an automatic credit note generation project for a top client, ensuring adherence to schedules and deliverables. In the Human Resources sector, Paola has successfully led training and benefits initiatives for the supply chain, achieving a 97% compliance rate in 2020 for plant personnel training. Prior experience includes administrative roles at Fundación ONG LA RED, where Paola created procedural diagrams and developed a manual for purchasing and storage processes. Paola holds a degree in Industrial Engineering from Universidad Icesi and completed a Life Skills course at Prosperidad Social.