Raquel Martins✨️

Raquel Martins has a diverse work experience spanning from 2008 to 2023. Raquel is currently working at Collegia as an Account Manager & Onboarding Specialist since July 2023. Prior to this, they worked at Swissport as a Quality Management Analyst, where they conducted audits, documented processes, and recorded audit scores for analysts from December 2021 to May 2023.

From 2019 to 2021, Raquel was employed at ESP Global Services as a Global Service Desk Analyst. In this role, they managed client requests, ensured timely responses, and collaborated with partners and engineers to optimize processes. Before that, they worked as a Sales Consultant at The Change Group International, where they provided product information, handled customer complaints, and built relationships with customers.

Raquel also had experiences as a Bilingual Customer Service Representative at DHL, an Assistant Manager at Grupo Arezzo SA, a Customer Service Representative at Marsh & McLennan Companies, Inc., and a Commercial Assistant at Ind. e Com. Eletro-Eletrônica Gehaka Ltda.

During their work history, Raquel demonstrated skills such as exceptional customer service, communication, problem-solving, and process optimization.

Raquel Martins✨️ has a diverse educational background that spans several years. In 2003, they began their higher education journey at Centro Universitário FMU | FIAM-FAAM, where they pursued a Bachelor's degree in Marketing and Advertising, completing their studies in 2007.

In 2011, Raquel attended The English Academy, focusing on English Language and Literature. Raquel also briefly attended ATC Language during the same year, although the specific field of study is not mentioned.

In 2018, Raquel enrolled at CIM | The Chartered Institute of Marketing, where they pursued Level 4 studies until 2021. Additionally, they became a CIM Affiliate Studying Member in March 2021, indicating their dedication to furthering their knowledge and skills in marketing.

During 2019 and 2020, Raquel attended Think Employment to specialize in Digital Marketing.

Alongside their formal education, Raquel also obtained various certifications to enhance their skill set. For instance, in 2022, they completed courses such as "Creating Your Personal Brand" from LinkedIn, "ITIL Foundation 4" from Percipio Training Ltd, "Unconscious Bias" from LinkedIn, "Personal Branding" from LinkedIn, "Marketing: Messaging with Purpose" from LinkedIn, "Body Language for Leaders" from LinkedIn, and "Marketing Tools: SEO" from LinkedIn.

Throughout their education and certifications, Raquel has demonstrated a commitment to expanding their knowledge and expertise in marketing and related fields.