Rich Pinder is a seasoned technical support professional with extensive experience in customer service and troubleshooting across various sectors. Currently serving as Premium Support Technical Lead at Collibra since May 2018, Rich provides guidance on troubleshooting processes, oversees onboarding and training for new hires, and leads team collaboration initiatives. Previous roles at Collibra include Premium Support Engineer, where Rich contributed to shaping policies for the role, and Support Engineer, focusing on issue resolution for the Collibra Data Governance Center. Prior experience includes technical support positions at Dealogic and MicroEdge, where Rich honed skills in system maintenance and customer service. Rich's career began at Flextronics, specializing in device support and education. Rich holds a Bachelor of Arts in Communications from Marist University, obtained in 2005.
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