Luiz Mondin

Luiz Mondin is an experienced IT professional specializing in support engineering with a robust background in application troubleshooting and customer service within various industries. Currently a Support Engineer at Collinson since June 2016, Luiz provides L1 and L2 support in multiple languages across EMEA and LATAM regions, focusing on high-availability financial systems using Java and Oracle DB. Prior roles include Support Analyst at Generix Group, Implementation Consultant ERP at MCT, and System Consultant at HK Engenharia, where responsibilities ranged from supporting ECR and EDI systems to process mapping and customer assistance. Luiz holds a degree in Computer Science from Universidade de Guarulhos and has enhanced technical communication skills through a Technical English program in Cape Town.