Colonial Claims
Jean Paul Serrano is a skilled professional with diverse experience in claims adjustment, logistics coordination, and emergency management. Currently serving as a Flood Adjuster at Colonial Claims since May 2020, Jean Paul specializes in assisting NFIP insurance holders with their claims using Xactimate software. Prior roles include Logistic Coordinator & Gear Specialist at Meridian Bird Removal, where responsibilities encompassed coordinating nationwide service logistics and equipment rentals, as well as serving as a Bird Removal Technician. Jean Paul's experience also includes a temporary role as an Emergency Management Specialist with FEMA, providing disaster recovery support, and serving as a Security Officer at Hyatt Regency. Jean Paul's military background includes eight years as a Gunner's Mate in the US Navy, where specialized training in weapons operation and logistics was obtained. Educationally, Jean Paul is pursuing a Bachelor's degree in Cybersecurity at the University of Maryland Global Campus and holds an Associate's degree in Horticultural Science from Valencia College.
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Colonial Claims
Colonial Claims is one of the largest independent insurance claims services companies in the US. Colonial Claims contracts with over 10,000 adjusters and has handled approximately $40 billion in damages since the company’s inception. Colonial Claims is dedicated to delivering the best customer experience and providing the highest-quality claims solutions nationwide. Our senior management team has over 100 years’ experience serving the insurance industry. We maintain a full staff of examiners and quality assurance specialists year-round, so we do not have to hire and train contractors in catastrophe situations. Further, we maintain our own in-house training center and conduct certification classes throughout the year for both adjusters and our staff. Our ability to quickly scale up ensures client preparedness for any event or catastrophe, allowing for an immediate response to any catastrophe. Our national footprint and domestic coverage, managed claims process, client account management, and quality assurance guarantee our clients receive the best claims adjusting services. We partner with carriers, brokers, Lloyds syndicates, TPAs, Excess Carriers, public entities and risk managers to service all types of property and liability claims including Flood, Earthquake, Residential Property, and Commercial Property, in both catastrophe and daily assignment scenarios.