Brian Zaidel

Brian Zaidel is a seasoned IT professional with extensive experience in desktop support and technical services. Currently serving as a Senior Desktop Support Analyst at Colorado Access since February 2019, Brian specializes in level 2-3 IT support, task prioritization, and training desktop support analysts to enhance customer satisfaction. Previously, Brian held positions including Desktop Support Analyst for Jack in the Box, where responsibilities included providing technical support and creating documentation, and IT Entity Support at Centura Health. Brian's career also includes leadership roles at Richard Heath and Associates, Inc., and customer support positions at Premier Elections Solutions and AAA NCNU. Brian holds a Bachelor of Arts in Sociology from California State University, Fresno, and an MCTS certification from TechSkills of Sacramento.