Shinji Chiba

Shinji Chiba is an experienced IT professional specializing in incident and change management across various organizations. Currently serving as the Major Incident and Change Manager for Colt Data Centre Services in Asia since June 2021, Chiba has enhanced incident escalation processes and participates in global service operations to improve incident and change management practices. Previously, as the IT Change Management Lead at AIG, Chiba successfully led the Japan Change Management Team, optimizing change request processes and significantly reducing major incidents. Chiba's career includes roles at BNP Paribas Cardif and Citi, focusing on service delivery, incident management, and change management, with a strong track record of leading teams, improving processes, and enhancing tools like ServiceNow. Chiba holds a Bachelor's degree in English Literature from Aoyama Gakuin University.