Djennifer T.

Djennifer T. has a diverse work experience spanning multiple industries. Their most recent position was as a Customer Success Manager at Combo (ex-Snapshift), where they focused on maintaining client satisfaction for large accounts. Prior to that, they worked at Le Groupe La Poste as Deputy Manager and Head of the Commercial Space for 5 points of sale. During their time there, they were responsible for driving commercial development and achieving sales objectives. Djennifer also managed and developed the sales team, increased revenue through upselling and cross-selling, organized promotional events, and ensured a smooth customer experience. Before that, Djennifer worked as a Retail Salesperson at Victoria's Basement. Djennifer also has experience as Deputy Manager and Head of the Commercial Space for 8 post offices at Le Groupe La Poste, where they implemented action plans to achieve business goals and improve customer satisfaction. Additionally, they worked as Assistant Store Manager at Lidl France, focusing on revenue growth and team management. Djennifer's earlier experience includes working as a Financial Advisor at La Banque Postale, where they built and maintained client relationships, provided financial advice and sold banking and insurance products.

Djennifer T. has a diverse education history. Djennifer attended Kare School with a focus on Customer Success Management. Djennifer then went on to complete a Master's degree in Management and Commercial Management at IAE de Montpellier. After that, Djennifer pursued a Bachelor's degree in Marketing and Sales at Institut Supérieur de Commerce de Toulouse. Djennifer further expanded their knowledge with a BTS degree in Client Negotiation and Banking Advisor from Centre de formation Toulouse - Ecole de la Banque et du Réseau. Finally, Djennifer obtained a Bachelor of Business Administration (BBA) from MBA INSTITUTE (Groupe INSEEC) between 2008 and 2010.

In terms of additional certifications, Djennifer has recently earned several certifications from Intercom. These include "Build an effective Conversational Support team," "Change the conversation around support as a cost center," "Become a Conversational Support Expert," "Set up Intercom for your business," "Delivering a world-class customer support experience," and "Designing and implementing a conversational framework for support teams." Djennifer obtained these certifications in the months of April and May in the year 2022.