David W. Lacey is a seasoned operations and customer experience leader with over 20 years of expertise in various roles within the telecommunications and finance industries. Currently serving as a Team Manager in Customer Service Strategy & Operations at Comcast, they oversee escalations and work to enhance customer experiences. Previously, Lacey held leadership positions at Comcast Cable, Delaware EZ Pass, and Bank of America, where they demonstrated a strong commitment to team development and service excellence. Lacey is pursuing a degree in Criminology at Delaware Technical Community College.
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