Marc Owens is a Director of Customer Service Strategy and Operations at Comcast, where they focus on cross-channel service excellence and operational performance. With previous roles including Store Manager and Area Sales Manager, they have built and scaled coaching frameworks to enhance team performance across various retail environments. Marc has experience as a Senior Legal Investigator, supporting complex cases, and is certified in Data Storytelling and Generative AI for Business Leaders. They hold degrees in Computer Science from The George Washington University and North Carolina A&T State University.
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