Juan Pimiento has a diverse background in customer service and technical support, with recent experience as an Advisor II in Collections at Concentrix, managing delinquent accounts and negotiating repayment plans. Previous roles include Customer Service Representative at Accedo Technologies and [24]7.ai, where Juan excelled in resolving customer inquiries and complaints. Juan has also held leadership positions, such as Team Leader and Customer Service Team Lead, enhancing team performance and training. Technical support experience includes delivering Tier 1 and Tier 2 assistance at Command Alkon. Juan's educational qualifications encompass a Bachelor of Business Administration from Universidad Central and extensive training in data analysis, health, and aviation-related fields.
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