Heidi Townsend Mba, Matd

Heidi Townsend, MBA, MATD has a diverse work experience spanning over two decades. Heidi is currently working as the Human Resources Director at Commerce Casino, a role they have held since September 2022. Prior to this, they served as the Sr. HR Manager, Training and Employee Development at Commerce Casino from February 2019 to September 2022. In this position, they directed the planning, development, and implementation of the company's learning strategy, focusing on areas such as corporate safety, compliance, leadership development, employee engagement, and talent management. Key accomplishments include overseeing the design and implementation of training programs, managing project activities, and ensuring the achievement of goals. Before joining Commerce Casino, Heidi worked at DS Waters from 1995 to 2006. During their time there, they held various roles including Financial Services Analyst, Sr. Credit & Receivables Specialist, Administrative Assistant, and Customer Service representative. In their role as a Financial Services Analyst, they not only conducted report writing and analysis but also undertook projects related to training program development, facilitation, and coaching. Additionally, they designed and implemented departmental desk procedures and provided Microsoft Excel training. Overall, Heidi brings a wealth of experience in human resources and training development to their current position.

Heidi Townsend, MBA, MATD, completed their education in a chronological order. Heidi started their academic journey at the University of Phoenix from 2003 to 2007, earning a Bachelor of Science degree in Business Management. Subsequently, they pursued a Master of Arts degree in Training and Development at Roosevelt University from 2007 to 2010. Later, they furthered their education by undertaking an MBA in Human Resource Management at Capella University from 2010 to 2014.

In addition to their formal education, Heidi Townsend has obtained additional certifications. Heidi achieved the certification of Certified Strengths Coach from Gallup in January 2019. Heidi also completed the certification of Certified TIPS Trainer from Tips Alcohol, although the specific month and year of their accomplishment are not provided.