Vandana Jagtap

Vandana Jagtap is a Senior Support Engineer at commercetools since June 2022, previously serving as a Cloud Support Engineer. With extensive experience in technical support and software development, Vandana worked at BMC Software from October 2016 to April 2022 as a Staff Technical Support Analyst, focusing on troubleshooting technical issues, analyzing log files, and collaborating with engineering teams. Prior experience includes roles at Amdocs, including Software Development Specialist and Senior Subject Matter Expert, where responsibilities involved development and maintenance of telecom products and managing customer escalations. Vandana's career began as a Technical Consultant at JDA Software, specializing in implementation and customization of retail applications. Educational qualifications include a Post Graduate Diploma in Advanced Computing from Sunbeam Institute of Information Technology and a Bachelor of Engineering in Instrumentation and Control from Savitribai Phule Pune University.