Shehab Shams El-Din

Shehab Shams El-Din has over 16 years of experience in the training and development field, currently serving as the Training Team Head and HR Senior Trainer at CIB Egypt since July 2007. Responsibilities include preparing training courses based on the annual Training Needs Analysis, with expertise in various subjects such as communication, negotiation, and team building. Shehab has also developed the induction program for new hires in the Call Center Department, ensuring quality standards in customer service. Previous roles include Trader at Mirage Brokerage Co and Insurance Agent intern at MetLife, with earlier experience as an Accountant at Flex Egypt. Shehab holds a Bachelor's degree in Accounting from Cairo University.