Katherine Harris

Katherine Harris is a skilled professional with extensive experience in regulatory affairs and consumer policy within the utilities and telecommunications sectors. Currently serving as the Customer Affairs Manager at the Commission for Regulation of Utilities (CRU) since January 2023, Katherine manages an in-house team and oversees an outsourced team to provide alternative dispute resolution and consumer information services. Prior roles include positions at ComReg, where Katherine managed a cross-divisional project for a customer charter, and the Essential Services Commission, where Katherine led regulatory reforms in Victoria. Additionally, Katherine held senior positions at Ofgem, including Senior Policy Manager, focusing on supplier-customer communication rules and compliance frameworks. Earlier experience includes an Economist role at the Department of Energy and Climate Change, providing economic analysis on oil and gas market issues. Katherine holds a BSc in Economics from the University of Bath and completed further training at the Florence School of Regulation.