Wout Cox

Wout Cox is an experienced professional in customer care and customer experience strategy, currently serving as the Head of Customer Contact Operations for the SME segment at KPN since August 2024. Wout has been a Senior Consultant in Customer Care and CX at Coniche since January 2018, engaging with a diverse range of clients including T-Mobile, Rabobank, and NVWA among others. In addition, Wout has held various consulting roles for several organizations, focusing on enhancing customer contact strategies and operationalizing vision and strategies. Wout is also a core lecturer at Coniche Business School, specializing in Customer Experience Management. Educational qualifications include an MBA in Customer Contact Management from Coniche Business School, a Master's in Business Communication from Radboud University, and studies in Dutch law at Maastricht University.