Monica Rodriguez

Monica Rodriguez has a diverse work experience spanning across multiple companies. Monica has held various roles in different organizations, showcasing their expertise in network operations and management.

Monica's most recent position was as the Director of Network Operations Center at Commnet Broadband, starting in 2023. Prior to that, they worked at ATN International from 2020 to 2023, where they held the role of Associate Director in the Network Operations Center and later became the NOC Manager. In these roles, Monica managed teams and supported wireless broadband networks, playing a crucial role in strategic planning and rebuilding the NOC.

Before their time at ATN International, Monica worked at Comcast Business as a Supervisor from 2018 to 2020. Here, they led a team of technicians and developed documentation and workflows for new initiatives.

Monica also gained experience in change management and network operations at WOW! Internet, Cable & Phone from 2009 to 2018. Monica served as a Change Manager, responsible for reviewing company-wide change requests and performing impact and risk analysis. Additionally, Monica worked as a Network Operations Center Technician, where they monitored multiple systems and provided basic troubleshooting for various network devices.

Monica's early career included roles as a Promotional Marketer at GMR Marketing from 2008 to 2009 and an Account Representative at Healthcare Solutions from 2004 to 2006.

Overall, Monica Rodriguez has extensive experience in network operations and management, with a proven track record in leading teams, strategic planning, and implementing new initiatives.

Monica Rodriguez earned a Bachelor of Arts (B.A.) degree in Psychology from Northwestern University in 2009. Monica also participated in a study abroad program at Goldsmiths, University of London in the same year. Prior to that, they completed an Associate of Arts and Sciences (AAS) degree in General Studies at the College of DuPage from 2004 to 2006. In addition to their formal education, Monica has obtained several certifications, including "Understanding the Impact of a Merger for IT Teams" and "Executive Leadership" from LinkedIn in 2022, "Visio 2019 Essential Training" from LinkedIn in 2020, and "Agile Project Management Principles" and "Learning Subnetting" from LinkedIn in 2018. Monica also holds certifications in "Lean Six Sigma Green Belt" from Six Sigma Masters in 2018 and "Operations Center Technical Support I" and "Excellence in Customer Service" from NCTI in 2012 and 2010 respectively.