Charlene Hay

Charlene Hay is an experienced professional with a strong background in administrative management and customer service. Currently serving as the Manager of Immigration Administrative Service at Commonwealth Care Alliance since October 2017, Charlene oversees Reception staff and assists senior management with administrative and event planning tasks. Previous roles include Assistant Front Office Manager at Embassy Suites, where exceptional guest service and staff training were emphasized, and Senior Administrative Assistant at Brigham and Women's Hospital, providing support to multiple physicians. Charlene also held positions in clinical scheduling and renewable energy education, showcasing a diverse skill set. Charlene holds a Bachelor's degree in Political Science and Government from Suffolk University, completed in 2010.