Zack Thomas

Zack Thomas has over a decade of experience in IT support and customer relations management, currently serving as a Senior Customer Relations Management Support Specialist at Commonwealth Financial Network since September 2017. In this role, Zack provides remote IT support to Financial Advisors and their staff, delivering industry-leading service for CRM-related issues. Prior to this position, Zack worked as an Information Technology Service Desk Technician at CFN, offering remote IT support to the entire organization. Earlier experience includes serving as a Service Desk Technical Coordinator at Framingham State University, where responsibilities involved technical support for various systems and resolving service desk tickets, and as a Level IV Student Service Desk Technician, providing support to the campus community. Zack holds a Bachelor of Science degree in Business and Information Technology from Framingham State University, obtained in 2015.