Melody Freeman

Melody Freeman, MBA, has extensive experience in management and project execution within the financial services sector, currently serving as the Account Resolution and Loss Recovery Manager at CommunityAmerica Credit Union since December 2005. In this role, Melody oversees daily operations and leads a team of twelve in managing various functions within the delinquency cycle. Additionally, Melody acts as Project Manager/Scrum Master, where responsibilities include the direction and implementation of projects aligned with company strategies. Other positions held include Contact Center Manager and temporary Project Analyst for the Credit and Debit Card Conversion Project. Alongside these roles, Melody has been an Adjunct Instructor at the University of Saint Mary since January 2009, contributing to student learning through real-world experience. Previously, Melody was an Account Manager at Chrysler Financial, managing collections for accounts in the early stages of delinquency. Melody holds an MBA in Business Administration and Management from the University of Saint Mary, earned between 2016 and 2020.