Chris Carlton

Since joining Community IT in 2012, Chris has used his technical expertise and customer service skills to help clients achieve their organizational missions. In his role as IT Business Manager, he works in partnership with clients to plan, implement and maintain healthy infrastructure and information systems. He collaborates with internal Service Desk and Projects teams to provide solutions in a coordinated, efficient manner.

The Community IT ITBM service provides an outsourced IT manager to clients at a reduced cost to hiring and having an IT manager on staff. These managers are a resource dedicated to matching technology solutions to clients’ business needs. To do this well requires an ongoing conversation with the client to continually understand their business needs, and then effective communication with client staff and leadership about the ways specific technology solutions can meet those business needs and how to budget for technology.

The ITBM makes recommendations on IT investments, training programs, maintenance, and licenses. They help the client be forward-looking, and act as a vendor-agnostic, trusted advisor with deep knowledge of the nonprofit IT software and platforms available. Because Community IT works in partnership with clients to manage long-term IT needs, the ITBM relationship with the client makes them a true asset.

Prior to joining Community IT, Chris worked for government IT contractors at the Federal Communications Commission and the IRS, both supporting users face-to-face, and working behind the scenes maintaining and administering networks. He holds a B.A. in Biology from the University of Virginia and is MCP certified.