Todd A. Cotharin

Prior to founding both WFMSG and WFMG. Todd Cotharin managed multiple contact centers for Citibank. He joined Cybernetics Systems International and held the position of Director of Customer Service responsible for all support and deployment personnel for the prominent workforce management solutions provider. Todd has both designed and influenced a number of workforce management solutions on the market today and is a widely recognized industry thought leader on the CommunityWFM leadership team.