Francisco Carmona

Francisco Carmona is a seasoned professional with extensive experience in customer service and logistics across various multinational companies. Currently serving as the Customer Service Director at Richemont since June 2015, Francisco ensures compliance with service indicators and timely delivery of luxury product repairs. Prior to this role, Francisco was the Customer Service Manager at Brightstar from June 2012 to May 2015, where responsibilities included managing order processes and coordinating service requests. Francisco's career began at 3M, spanning from January 1997 to June 2012, where the roles included Logistics & Customer Service Manager and Black Belt Six Sigma, focusing on customer communication and process improvements. Francisco holds an MBA from Universidad Iberoamericana and a degree in Chemical Engineering from Universidad La Salle, demonstrating a strong educational foundation.