Olivier Pioche

Olivier Pioche is an accomplished professional with extensive experience in customer relationship management and digital transformation across various industries. Currently serving as Head of Luxury New Retail Results Delivery Office and Senior CRC Operations Manager at Richemont since January 2019, Olivier oversees global operations and strategic initiatives for Client Relationship Centres, focusing on omnichannel luxury sales and customer experience. Previous roles include Digital Program Manager at UEFA, where Olivier managed B2C digital projects, and Digital Customer Relationship Program Director at Orange, leading transformation programs for digital customer service channels. Olivier's career began at Comstor for Cisco France as a pre-sales engineer, following an engineering role at SFR. Olivier holds a Master’s in Customer Service and Customer Relationship Management from NEOMA Business School and a Master’s in Telecommunications Engineering from IMT Nord Europe.