Razan M. Almazroo

Razan M. AlMazroo is an experienced professional in customer experience and service design, currently serving as a Member at CX Saudi جمعية تجربة العميل and as Beneficiary Experience Director at the Digital Government Authority since August 2020. In this role, Razan oversees the development of an annual CX Index to assess the landscape of digital products, focusing on user experience and customer satisfaction. Previously, Razan held positions such as Innovation & Service Design Director, UX & Service Design Lead, and Application Analyst at various organizations, contributing to strategic automation in healthcare and enhancing user-centered design in e-government projects. Razan's academic background includes an MBA from Alfaisal University and a Bachelor's degree in Computer and Information Science from King Saud University. Additionally, involvement with the Interaction Design Foundation underscores a commitment to ongoing professional development.