Najah Vaughn

Najah Vaughn possesses extensive experience in operations and customer service management, currently serving as the Operations Manager at Company Voice LLC since January 2015, where oversight and support are provided to Call Center staff, ensuring compliance with standards and regulations. Previous roles include Operations Supervisor at Independence Blue Cross, focusing on coaching and developing staff to enhance efficiency and customer experience, and Senior Supervisor of Quality and Development at Corporate Call Center, Inc., where quality standards and improvements were communicated to staff. Earlier experience includes customer service and sales representation at Contemporary Staffing Solutions and advocacy work at The Association for Independent Growth, where support was provided to individuals with learning disabilities. Najah holds diplomas from Star Technical Institute and Delaware Valley Academy High School.