Felicity Winter

Felicity Winter has a diverse work experience spanning various industries. Felicity started their career as a National Customer Service Manager at Mortgage Choice, where they oversaw the day-to-day operations of the call center and conducted complex analysis and reporting. Felicity then worked as a Senior Inside Sales Representative at Dell, providing account management and sales support to Australian businesses.

Felicity then joined Vodafone as a Project Manager before transitioning to Spark New Zealand as an Operations Performance Manager, where they combined traffic management and event communications teams. Felicity also worked as a Contract Programmer, handling media production, business analysis, process design, and customer experience modeling.

In 2016, Felicity became a Founding Staff Member and Customer Service Manager at Stuff Fibre, where they provided whole-of-business support and leadership. Felicity received several awards for the company's broadband services.

After leaving Stuff Fibre, Felicity held Delivery Lead roles at Vocus New Zealand and 2degrees before becoming the Head of Customer Experience at both Zeronet and Compass Communications in 2022. In these roles, they focused on designing end-to-end customer experiences using AI and process automation and implementing strategies to improve customer service.

Overall, Felicity Winter has extensive experience in customer service, leadership, project management, and process design across various telecommunications and technology companies.

Felicity Winter holds a Bachelor of Computing and Mathematical Science degree from The University of Waikato. Felicity also has a certification as a Workplace Assessor from Victoria State University.