Compass Communications
Felicity Winter has a diverse work experience spanning various industries. Felicity started their career as a National Customer Service Manager at Mortgage Choice, where they oversaw the day-to-day operations of the call center and conducted complex analysis and reporting. Felicity then worked as a Senior Inside Sales Representative at Dell, providing account management and sales support to Australian businesses.
Felicity then joined Vodafone as a Project Manager before transitioning to Spark New Zealand as an Operations Performance Manager, where they combined traffic management and event communications teams. Felicity also worked as a Contract Programmer, handling media production, business analysis, process design, and customer experience modeling.
In 2016, Felicity became a Founding Staff Member and Customer Service Manager at Stuff Fibre, where they provided whole-of-business support and leadership. Felicity received several awards for the company's broadband services.
After leaving Stuff Fibre, Felicity held Delivery Lead roles at Vocus New Zealand and 2degrees before becoming the Head of Customer Experience at both Zeronet and Compass Communications in 2022. In these roles, they focused on designing end-to-end customer experiences using AI and process automation and implementing strategies to improve customer service.
Overall, Felicity Winter has extensive experience in customer service, leadership, project management, and process design across various telecommunications and technology companies.
Felicity Winter holds a Bachelor of Computing and Mathematical Science degree from The University of Waikato. Felicity also has a certification as a Workplace Assessor from Victoria State University.
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Compass Communications
Compass Communications is a 100% kiwi owned independent telecommunications and internet service provider. In 1995, Compass began providing fax broadcast services to business customers. Now, crafted by entrepreneurial New Zealand business professionals, Compass is the second oldest telecommunications company in New Zealand. In addition to our residential service offering - which provides low cost tolls, broadband, mobile and line rental to households, we work with small to medium sized businesses to provide effective and efficient end-to-end telecommunications and IT solutions. We own and manage a purpose built wireless network that delivers high speed connectivity, making it ideal for high quality telephone calls, as well as broadband internet. Available across New Zealand at key locations, the wireless data and Voice over Internet Protocol services offered by Compass provide a viable alternative to other standard broadband data services. Compass also operates a number of iconic phone card brands such as Kia Ora and Talk 'n' Save. These deliver exceptionally low cost calling throughout New Zealand and to the world. The synergies created by our diverse business units allow Compass to deliver the benefits of scale in the form of exceptional prices for telecommunications and IT services. Big enough to make a difference and perfectly placed to understand the challenges facing New Zealand homes and businesses, Compass is still small enough to care.