Compass One Healthcare
Deborah Chelli is an experienced healthcare professional currently serving as a Patient Experience Manager at Compass One Healthcare, responsible for coordinating patient experience in environmental services and food/nutrition departments at Penn Medicine Princeton Medical Center. Previously, Deborah worked as a Client Relations Liaison and Patient Care Coordinator at Mandell's Clinical Pharmacy, where the focus was on delivering specialty pharmacy services, fostering relationships with healthcare providers, and managing market access teams. Earlier roles include serving as Front Desk Coordinator at Saint Peter's Physician Associates, where responsibilities included patient registration and appointment coordination, and as Nursing Unit Secretary at Saint Peter's University Hospital, facilitating communication between medical staff and patients. Deborah holds a Master of Arts in Health Care Administration from the University of Cincinnati and a Bachelor of Arts in Biology from Kean University.
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Compass One Healthcare
Compass One is the union of two premier healthcare support service specialists – Morrison food and nutrition services and Crothall support services. Each of the 8 services offered by Compass One is a unique, specialized solution applying protocols learned in more than 2,138 locations through a combined 90 years of healthcare-only experience. We know The Experience starts and ends with the Patient - of course. But everyone in your hospital has an experience and their experiences impact the Patient. Every experience matters - Families/Guests, Clinical Staff, your Community and our own Compass One Associates. Their experiences make the difference in the Patient experience. The Experience is more than an engaging smile and calming voice – it’s about safety. A hospital’s caring, engaged environment is over shadowed by a breakdown in safety. An HAI incident impacts the Hospital’s reputation in a world fueled by social media. And, Clinical Staff and our own Associates need to know their workplace is safe. Compass One Healthcare creates an engaged experience that is safe. Our unique Positive Impressions™ program creates a caring, friendly experience at every touchpoint with Compass One associates for Patients, Families, the Community and Clinical staff. We are passionate about a safer Patient environment and a safer workplace for everyone inside the hospital.