Compass One Healthcare
Zainab Ali is an experienced professional in patient experience and support services, currently holding the position of System Patient Experience Manager at Compass One Healthcare since May 2020. Prior to this role, Zainab served as Assistant Director at Morrison Healthcare and System Patient Experience Manager at Compass Group USA from August 2017 to May 2020. Earlier experiences include positions as Account Specialist at Remco Inc., Program Management Specialist at the International Rescue Committee, and International Case Management at Johns Hopkins Medicine International. Zainab also worked as an Employment Specialist at Lutheran Social Services of the National Capital Area. Zainab holds a Certificate in Dynamic Leadership from Compass Group and a Bachelor of Arts in English Language and Literature, along with a Diploma in Spanish Language.
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Compass One Healthcare
Compass One is the union of two premier healthcare support service specialists – Morrison food and nutrition services and Crothall support services. Each of the 8 services offered by Compass One is a unique, specialized solution applying protocols learned in more than 2,138 locations through a combined 90 years of healthcare-only experience. We know The Experience starts and ends with the Patient - of course. But everyone in your hospital has an experience and their experiences impact the Patient. Every experience matters - Families/Guests, Clinical Staff, your Community and our own Compass One Associates. Their experiences make the difference in the Patient experience. The Experience is more than an engaging smile and calming voice – it’s about safety. A hospital’s caring, engaged environment is over shadowed by a breakdown in safety. An HAI incident impacts the Hospital’s reputation in a world fueled by social media. And, Clinical Staff and our own Associates need to know their workplace is safe. Compass One Healthcare creates an engaged experience that is safe. Our unique Positive Impressions™ program creates a caring, friendly experience at every touchpoint with Compass One associates for Patients, Families, the Community and Clinical staff. We are passionate about a safer Patient environment and a safer workplace for everyone inside the hospital.