As CERC’s Research Assistant, James Iwu prepares reports, charts and presentations. He is also an audio/visual specialist for CERC’s focus & dial groups and manages in-person data collection in the field.
James is a native San Diegan who studied CPU Science at Zavier University in New Orleans. He originally worked for CERC as a CPU and Cable Tech from 2001-02. James then worked as an Interviewer and during 2004 he was promoted to Quality Assurance Coach. In August 2012 he became the Assistant Call Center Manager and then in 2014 became the first Research Assistant promoted from inside the company.
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