Alex Salas-Banales

Alex Salas-Banales is an experienced technical support professional currently serving as a Customer Support Engineer at CompScience since July 2025. Prior to this role, Alex held the position of Senior Technical Support Engineer at Cardlytics, where responsibilities included reducing incident resolution time by 20% and optimizing SQL scripts to enhance operational efficiency. Alex's career also includes a tenure as a Technical Support Specialist at Florida Probe Corporation, focusing on the deployment of software environments in compliance with HIPAA regulations, and as an Applecare Advisor at Best Buy, contributing to increased AppleCare sales through training sessions. Alex began the career as a Sales Associate at Best Buy, emphasizing customer service excellence. Alex holds a Bachelor of Science in Information Technology from Western Governors University and an Associate's degree in Information Technology from Santa Fe College.