Abdel Koussa

Abdel Koussa is an experienced IT professional with a strong background in technical support and service management. Currently serving as an IT Support Specialist at Compugen Inc since May 2023, Abdel has previously held roles such as Information Technology Analyst at Aviva, IT Service Management Consultant at the House of Commons of Canada, and IT Specialist Desktop Support Level 2 at National Bank of Canada. Abdel's expertise includes handling IT incidents, troubleshooting equipment, and utilizing ticket management systems like ASSYST and JIRA. Educational qualifications include a Diploma of College Studies in Networking Management from Collège LaSalle and a Bachelor of Technology in Computer Systems Networking and Telecommunications from the London School of Electronics Mauritius. Additional experience spans customer service and operations management, with prior roles in telecommunications engineering and security.