Compugen
Abdel Koussa is an experienced IT professional with a strong background in technical support and service management. Currently serving as an IT Support Specialist at Compugen Inc since May 2023, Abdel has previously held roles such as Information Technology Analyst at Aviva, IT Service Management Consultant at the House of Commons of Canada, and IT Specialist Desktop Support Level 2 at National Bank of Canada. Abdel's expertise includes handling IT incidents, troubleshooting equipment, and utilizing ticket management systems like ASSYST and JIRA. Educational qualifications include a Diploma of College Studies in Networking Management from Collège LaSalle and a Bachelor of Technology in Computer Systems Networking and Telecommunications from the London School of Electronics Mauritius. Additional experience spans customer service and operations management, with prior roles in telecommunications engineering and security.
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Compugen
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Compugen Inc. is one of the largest Canadian-owned and operated IT services provider and PC systems integrator. Compugen offers practical, real-world solutions and a comprehensive range of support services - all focused on meeting our customer’s precise needs through innovative hardware, software and networking solutions. The Compugen promise is more than a business philosophy; it’s something we deliver on everyday. Our service offerings are designed to complement and enhance your own IT resources - utilizing our mutual expertise, skill sets and management capabilities to create a partnership focused on continuous productivity improvement. Compugen embraces a TCO (Total Cost of Ownership) philosophy based on the ‘Best-Practices’ surrounding lifecycle management of a distributed computing environment including Acquisition, Deployment, Service & Support and Disposal. Compugen can show your company how to control costs, understand ROI analysis and move IT from a reactive to a strategic position. Compugen is your single source shop for lifecycle support services. Our broad selection of services provides us with the flexibility to create and customize on-site solutions that meet our customer’s business needs.