Ryan Powell

Ryan Powell has a diverse work experience in the field of IT. Ryan worked as a Business Analyst at Computer World Services Corp., where they conducted research, analyzed and diagnosed technical problems, and provided IT guidance and solutions to stakeholders. Prior to that, they were a Technical Support Specialist at SaiTech, Inc., where they performed similar tasks and also installed software and verified application configurations. Ryan also worked at SMS Data Products Group, Inc. as a TSD Tier 1 Team Lead, where they delegated staff duties, monitored calls for quality assurance, and managed the JAAC scheduling. At SMS Data Products Group, Inc., they also served as a TSD Tier 1 Service Desk representative, providing technical assistance to over 60,000 CBP users worldwide and troubleshooting software and hardware issues.

Ryan Powell attended Liberty University from 2008 to 2012, earning a Bachelor of Science (B.S.) degree in Business Management. In August 2021, they obtained the ITIL Foundation Level certification from AXELOS Global Best Practice.